Terms and Conditions of the Online Store

1. Definitions

Store / Online Store – online store operated by the Seller at: www.rentinglock.pl.
Seller/Service Provider – RentPlanet sp. z o.o. with its registered office in Wrocław at 7 Św. Mikołaja Street, 52-125 Wrocław, NIP: 5223076793, REGON: 365929227, KRS: 0000648720, e-mail address: kamil@rentinglock.com, telephone: 601 201 741.
Client – a natural person, a legal person, an organizational unit without legal personality, to which the law grants legal capacity, purchasing Products or Services through the Internet Store.
Panel – functionality available after registration and login, marked with an individual login and password, used to generate access codes to the Lock.
Consumer – a customer who is a natural person purchasing Products or Services from the Online Store for a purpose not directly related to his/her business or professional activity.
Entrepreneur– a natural person, legal person or unincorporated entity purchasing Products or Services from the Online Store in the course of business or professional activity; in the case of a natural person, an Entrepreneur is a person purchasing Products or Services from the Online Store for the purpose directly related to his/her business, when the content of this agreement indicates that it has a professional character for him/her, resulting in particular from the subject of his/her business activity, made available on the basis of regulations on the Central Register and Information on Business Activity.
Entrepreneur on the rights of a consumer – a natural person purchasing Products or Services from the Online Store for the purpose directly related to his/her business, when the content of this agreement shows that it does not have for him/her a professional character, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
Working days – days of the week from Monday to Friday, except for public holidays in accordance with the Act of January 18, 1951 on public holidays.
Terms and Conditions – this document, which defines the rights and obligations of the Seller and the Customer, as well as the terms and conditions for placing Orders in the Online Store.
Shopping Cart – a service made available by the Seller on the Online Store, which displays Products or Services added by the Customer to an Order, allowing the Customer to place and change the Order, as well as display the current value of the Order.
Order – a declaration of will of the Customer, constituting an offer to conclude a Sales Agreement submitted to the Seller by the Customer, submitted using the functionality of the Online Store, containing information necessary for the conclusion and execution of the Sales Agreement.
Product – a movable item, including all components necessary for its proper functioning, available on the Online Store, including, in particular, Electronic Lock, Bridge Device, External Keyboard, intended for sale on the basis of a Sales Agreement concluded by the Seller with the Customer, using the functionality of the Online Store.
Lock – a Product available in the Online Store, which is a universal electronic door lock, dedicated exclusively under the RentingLock Services, being thus the subject of the Service Agreement concluded between the User and the Service Provider, referred to in the Terms of Service.
Bridge Device – a Product, available in the Online Store, which provides the External Keyboard or Lock with access to a Wi-Fi network, allowing completely remote use of the Products, dedicated exclusively under the RentingLock Pro Service.
External Keypad – a Product available in the Online Store which is a universal electronic wall reader for sliding front doors/gates/external barriers, dedicated exclusively under the RentingLock Services.
Terms of Service – the Terms of Service of RentingLock Services available at the Online Store.
User – a natural person with full legal capacity, a natural person conducting business, a legal person or an organizational unit without legal personality, who uses the Electronic Services.
RentingLock Service – a free service that generates Codes to the Lock (temporary and permanent) and allows viewing the status of the Lock’s battery, provided by the Service Provider.
RentingLock Pro Service – a paid service that, in addition to the functions available in the basic version, enables the generation of Codes to the Lock (one-time, recurring, office, personalized), as well as allows you to view the history of events, grant permissions to manage the Locks and integrate with external PMS software through an API provided by the Service Provider.
Promotion – a strictly time-limited price discount, which is the subject of a Sales Contract concluded between the Customer and the Seller.
Sales Contract – a sales contract within the meaning of the Civil Code, concerning the sale by the Seller to the Customer of Products covered by the Order, the terms and conditions of which are specified in the Terms and Conditions.
Service Agreement– an agreement within the meaning of the Act of April 23, 1964 – Civil Code, concluded by the User with the Service Provider, referred to in the Terms of Service.
RODO – Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
Payment Operator – an entity providing payment services within the Store to its Customers.
Newsletter – Electronic Service that allows interested Users to automatically receive the most important information related to the Online Store to the e-mail address provided.
Application – a mobile application called “RentingLock” that allows access to access codes generated through the RentingLock Service, available on Google Play and App Store.
Electronic services – means electronically provided services referred to in Article 7 of the Council Implementing Regulation (EU) No. 282/2011 of March 15, 2011 laying down implementing measures for Directive 2006/112/EC on the common system of value added tax.

2. General provisions

The Regulations are drawn up in the Polish language and constitute a model contract within the meaning of the Act of April 23, 1964. – Civil Code.
The Customer has the opportunity to read the Rules and Regulations each time, download the content of the Rules and Regulations to his device and make a printout of the document through the link provided on the Store’s website.
Communication with the Seller is possible on weekdays, from Monday to Friday, from 9:00 a.m. to 5:00 p.m., via e-mail at: kamil@rentinglock.com or by phone at: 601 201 741. The communication made may cause the Customer to incur costs, which result from agreements concluded by the Customer with third parties, for the possibility of using certain forms of remote communication. The Seller does not charge any additional fees or benefits for the possibility of communicating with him.
The consumer, in the situation of a dispute with the Seller, has the opportunity to settle the matter amicably by:
a) to turn to a permanent amicable consumer court,
b) application to a consumer ombudsman,
b) mediation,
c) application to the provincial inspector of commercial inspection,
d) turning to the Consumer Federation,
e) using the platform of the online system of dispute resolution between consumers and businesses at the EU level available at http://ec.europa.eu/consumers/odr (ODR Platform).

3 Types, scope and conditions of electronic Services

The Seller makes it possible, through the Store, to use the Electronic Service, which is to conclude Contracts for Sale of Products and to conclude a Contract for RentingLock Services.
The Seller has the right to place advertising content on the Store’s website. Such content is an integral part of the Store and the materials presented therein.
Provision of Electronic Service by the Service Provider is free of charge.
The contract for the provision of electronic services consisting in the possibility of placing an Order in the Store is concluded for a definite period of time and is terminated when the Order is placed or when the Customer stops placing it.
Technical requirements necessary for cooperation with the information and communication system used by the Service Provider:
a) a computer (or mobile device) with Internet access,
b) access to email,
c) web browser,
d) inclusion of Cookies and Javascript in the web browser.

4 Conclusion of Sales Agreement

Information about products presented in the Online Store does not constitute an offer within the meaning of the Civil Code, but only an invitation to conclude a sales contract.

5 Information on Products and Services

The Seller offers the following Products and services through the Online Store:
a) RentingLock electronic door locks,
b) Bridge devices,
c) External keypads,
d) RentingLock and RentingLock Pro Service,
e) Enabling the conclusion of the Sales Agreement and the Service Agreement,
f) enabling the use of RentingLock Services through the Application or Panel,
g) to maintain a Newsletter.
The Lock may be purchased separately or together with the RentingLock Pro Service.
With the purchase of the Lock, the User obtains unlimited and free access to the RentingLock Service.
The Bridge Device can be purchased separately or together with the selected RentingLock Service, but proper operation of the Device is only possible if you have the RentingLock Pro Service.
All Products available in the Store are original, brand new (free of defects) Compliance with applicable standards, requirements and laws for marketing in the European Union is confirmed by the CE Certificate affixed to the Lock and External Keypad.

6. Ordering

Orders can be placed 7 days a week, 24 hours a day.
For Orders placed on Fridays, Saturdays and Sundays, as well as public holidays, the lead time begins to run on the next business day.
In case of unavailability of the Products, the Customer is informed of the impossibility of processing the Order within 48 hours by e-mail or telephone. The Customer may agree to extend the processing time of the Order or cancel all or part of the Order. In case of unavailability of the Products, the estimated time of fulfillment of the Order is determined individually with the Customer, with a maximum waiting time of 2 months.
The Seller reserves the right to cancel the Order if the Customer, despite prior request, has not completed within 7 days the deficiencies required for the effective execution of the Order.
The Customer places an Order without registration, via the Order form available in the Store.
In order to place an Order, the Customer should add the Product he/she intends to purchase to the Cart. Adding a Product to the Cart is not equivalent to placing an Order and does not imply reservation of the Product. Products may be freely added or removed from the Cart.
The Customer, after finally adding the Products to the Cart, is redirected to the form used to place an Order, in order to specify the delivery method and payment method. The Customer is then redirected to the Order summary. The Order is placed by selecting the “Order and pay” button.
Placing an Order is conditional on reading and accepting these Terms and Conditions, which the Customer confirms before placing the Order by checking the appropriate box in the Order form.
Pressing the “Order and pay” button means that the Customer has placed an Order with the obligation to pay.
Information about the total value of the Order, which includes the price of the Product and its delivery costs, as well as the price of the optional RentingLock Pro Service, is provided each time on the website of the Online Store during the placement of the Order, including before the Customer directly approves and submits the Order. These are the total costs that the Customer is required to pay, including applicable taxes and delivery costs.
After placing an Order, the Customer will receive a message titled “Order Confirmation” at the electronic mail (e-mail) address provided when placing the Order.

7. Price and payment methods

The prices listed on the Online Store are net prices and are expressed in the following currencies: Polish zloty, Euro, US Dollar. The price does not include delivery costs.
Any possible additional costs referred to in this section shall be paid by the Customer on the basis of the information obtained by him when placing the Order.
Differentiation of currencies, costs and delivery times is made according to the country from which the Order is placed. In a situation when an Order is placed by a Customer from a country other than the Republic of Poland, it may be subject to additional handling fees, of which the Customer will be informed before placing the Order.
The seller provides the customer with a choice of different payment methods.
Detailed payment information is provided to the Customer when placing an Order in the Store.
6. In the case of payment by traditional transfer, the payment should be made to the bank account number: 58 2490 0005 0000 4530 3087 8891 (Alior Bank S.A.).
In the case of payment via an electronic payment system, the Customer shall make payment before the Order is processed. The electronic payment system allows you to pay by credit card or quick transfer from selected Polish banks.
The customer is obliged to pay the price of the Sales Agreement within 3 working days from the date of its conclusion.
The product is shipped only after it has been paid for.
Each Order is accompanied by a proof of purchase, which, depending on the option selected by the Customer, is a receipt or an invoice.
A Customer who is not a consumer within the meaning of the Act of April 23, 1964 – Civil Code, in order to implement the Order and RentingLock Pro Service, authorizes the Seller to issue a VAT invoice without the signature of the recipient.
Invoices are sent to the e-mail address indicated by the User in the form of a .pdf file for downloading and printing. If the User wishes to use the paper form of invoices, a written instruction from the Client is required.

8. Delivery

The Customer selects the type of delivery from those available on the Online Store website. Delivery is made to the address indicated by the Customer in the Order.
Once the Order has been processed by the Seller, which is understood as handing over the ordered Products to the courier company, the Order will be delivered immediately, no later than within 14 days, unless a different term was specified during the Order placement. Delivery time is calculated from the moment the Order is handed over to the courier company.
Products purchased from the Store are shipped via InPost or other courier companies.
Delivery costs are calculated in accordance with current price lists and depend on the weight and size of the shipment and, for example, customs duty, VAT. The user is informed about shipping costs when placing an Order.
In the case of shipping outside the country, the shipping cost is determined individually based on the estimated weight of the package and the country of destination. In this case, the customer must take into account the possibility of additional costs, such as customs duties or other fees or taxes, which he will be obliged to cover on his own and on his own account.
The costs of delivering the Order, which are to be borne by the Customer in addition to the price for the Products, are indicated on the Online Store’s website when placing the Order.
The User agrees to take back the ordered Products.
At the moment of release of the Product, the benefits and burdens associated with the thing and the danger of its accidental loss or damage are transferred to the Customer. In the case of delivery by a carrier or freight forwarder other than the Seller, the release of the Product is considered to be the entrusting of the Product by the Seller to the carrier or freight forwarder, if the Customer is a Business, or the taking of the Product from the carrier or freight forwarder, if the Customer is a Consumer or a Business on the rights of a Consumer.
The Customer, who is an Entrepreneur, is obliged to check the condition of the Product after delivery, in the presence of a representative of the Seller or the carrier. If any damage to the shipment is found, the Entrepreneur is obliged to write an appropriate protocol.
It is recommended that the Customer who is a Consumer, as well as an Entrepreneur on the rights of a Consumer, if possible, check the Product after delivery in the presence of a representative of the Seller or the carrier. If any damage to the consignment is found, it is also recommended that the Consumer, as well as the Entrepreneur on the rights of the consumer, write an appropriate protocol and immediately contact the Seller.
In the case of Orders placed by Customers who are Entrepreneurs, if the Seller cannot fulfill the performance due to the fact that the ordered Product is not available, within thirty days from the conclusion of the Sales Agreement, he is entitled to withdraw from it.

9. RentingLock services

The main functionality of RentingLock Services is the generation of access codes to the Lock.
Generation of access codes is possible through the Application or Panel.
n order to use the Application or Panel, it is necessary to have an account. An account in the Application is created by the Customer himself by entering his data into the registration form in the Application and confirming the account by e-mail. In the case of the Panel, the account, is created at the request of the Customer by the Seller.
Creating an account in the Application or Panel is free and voluntary, but necessary in order to use the RentingLock Services.
The Customer is obliged to provide true data if he/she wishes to have an account, as well as to update this data in case of changes.
The functionalities of the RentingLock Service are: generation of permanent and time codes and viewing of the battery status of owned Locks.
It is possible to upgrade the basic service to the paid version of RentingLock Pro at any time.
The paid RentingLock Pro Service, in addition to the functions available in the basic version, allows you to generate additional codes for your Locks (one-time, recurring, office, personalized), and also allows you to view the history of events, grant permissions to manage your Locks, and integrate with external PMS software through an API provided by the Service Provider.

10. Withdrawal from the contract

A Customer who is a Consumer, as well as an Entrepreneur on the rights of a Consumer, who has concluded a Distance Sales Contract through the Online Store, may withdraw from this contract within 14 days of receiving the Product without giving any reason.
The Customer referred to in paragraph 1 shall not have the right to withdraw from the contract in the cases referred to in Article 38 of the Law of May 30, 2014 on Consumer Rights.
The period for withdrawal from the contract begins from the day on which the Customer took possession of the Product or on which a third party other than the carrier designated by the Customer took possession of the Product, and in the case of a contract that:
a) involves multiple Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part thereof,
b) involves the regular delivery of a Product for a specified period of time – from taking possession of the first Product.
To meet the deadline for withdrawal from the Sales Agreement it is sufficient to send a statement of withdrawal from the Sales Agreement before the expiry of the deadline for withdrawal from this agreement.
The Customer may exercise the right to withdraw from the Sales Agreement by sending a statement of withdrawal by e-mail or in writing to the Seller’s address. A sample sample statement of withdrawal from the Sales Agreement is attached as Appendix No. 1 to these Terms and Conditions.
In the event of withdrawal from the Sales Agreement, the agreement is considered not concluded.
In case of withdrawal from the Sales Agreement, the Customer is obliged to return the purchased Product immediately, but no later than within 14 days from the date of withdrawal from this Sales Agreement. To meet the deadline it is sufficient to send the returned Product before the expiration of 14 days to the Seller’s address.
The cost of returning (sending back) the Product shall be borne by the Customer.
Returns of Products on cancellation of the Sales Agreement, sent at the expense of the Seller or cash on delivery will not be accepted.
The Customer shall be liable for any diminution in the value of the Products resulting from using them beyond what is necessary to ascertain their nature, characteristics and functioning. The Seller reserves the right to deduct from the amount to be returned to the Customer in connection with the withdrawal from the Sales Agreement, its portion corresponding to the percentage of the degree of wear and tear of the Product.
The Seller will promptly, no later than within 14 days of receipt of the Customer’s statement of withdrawal from the Sales Agreement, return to the Customer all payments made by the Customer, including the costs of delivery of the item, except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest ordinary method of delivery offered by the Seller, subject to paragraph 10 above.
The Seller shall refund the payment using the same method of payment used by the Customer, unless the Customer, in the statement of withdrawal from the Sales Agreement, indicated a different method of refund, which does not involve any additional costs for the Seller.
The Seller will return the payment received from the Customer within 14 days after receiving the Product from the Customer.
The period for withdrawal from the Sales Agreement starts from the day on which the Customer took possession of the Product or on which a third party other than the carrier indicated by the Customer took possession of the Product, and in the case of a contract that:
a) involves multiple Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part thereof,
b) involves the regular delivery of a Product for a specified period of time – from taking possession of the first Product.

11. Responsibility

This paragraph has limited application to Consumers – the provisions commonly recognized as prohibited, contrary to applicable law, do not apply.
The Seller shall not be liable for any damage caused by the Customer’s provision of false, outdated or incomplete data and the Customer’s failure to comply with the terms of these Regulations.
The Seller shall not be liable to the Customer, in particular, in the event that:
a) The customer purchased a Lock that was not intended for his door, despite the detailed instructions in the installation and operation manual and the specifications of the device,
b) The product was installed incorrectly, i.e., not in accordance with the installation and operating instructions,
c) the door in which the Lock has been installed is defective, and the defect prevents or significantly impedes the provision of RentingLock Services,
d) The Customer on his own made repairs or committed any interference with the mechanism of operation of the Product,
e) the Product is used by unauthorized third parties,
f) The Customer does not perform the Product maintenance recommended by the Seller,
g) The Customer or the person who is the user of the Lock uses or has used the physical emergency key provided by the Seller to open the door,
h) The Customer uses the Product in a manner inconsistent with its intended use,
i) there has been an interruption in the operation of the servers due, in particular, to their technical service or maintenance work, as a result of which the provision of RentingLock Services has been temporarily suspended.
Each Product is accompanied by the corresponding instructions.
The liability referred to in this paragraph applies both to the occurrence of actual damage (damnum emergens) and lost benefits (lucrum cessans) resulting from the Customer’s failure to comply with, among other things, the Terms of Service, Store Regulations, Product instructions, as well as other documents provided to the Customer by the Seller in connection with the conclusion of the Sales Agreement.
Accordingly, the Seller’s liability for damage (damnum emergens) resulting is excluded:
a) as a result of force majeure,
b) as a result of intentional fault of the Customer,
c) as a result of the actions of a third party for which the Seller is not responsible, in particular for the user of the Lock and the persons accompanying him,
The seller is not liable for lost profits (lucrum cessans).

12.Complaint

With regard to Customers who are Consumers or Entrepreneurs on consumer rights, the Seller shall be liable for the lack of conformity of the Product with the contract under the terms of Chapter 5a of the Law on Consumer Rights.
The customer is obliged to check the contents of the shipment in the presence of the courier. In the event of shortages or damage to the delivered Locks, a damage report should be drawn up, which will be the basis for processing the complaint. This point does not apply to the Consumer.
Notification of defects concerning the Product and submission of the corresponding request should be made via e-mail to: kamil@rentinglock.com or in writing to the address: 7 Św. Mikołaja Street, 52-125 Wrocław.
In the above written or electronic message, as much information and circumstances about the subject of the complaint as possible should be provided, in particular:
1. Name, surname, company, tax ID, mailing address;
2. information regarding the date of conclusion of the contract with confirmation of its conclusion;
3. information and circumstances regarding the subject of the complaint, in particular the type and date of the Product’s non-compliance with the contract;
4. a request for the manner of recognition of the complaint;
5. contact details.
6. The Customer is obliged to send back the advertised Product at his own expense, together with the enclosed Proof of Purchase or a copy thereof. If the complaint is accepted, the shipping costs are refunded.
7. The Seller shall respond to the Customer’s complaint immediately, no later than within 14 days from the date of its submission. Failure of the Seller to respond within the aforementioned period means that the Seller has recognized the complaint as justified. In connection with a justified complaint of a Customer who is a Consumer, the Seller shall cover the costs of collection, delivery and replacement of the Product with a defect-free one.
8. The response to the complaint is provided on paper or other permanent medium such as an email message.
9. The Seller shall be liable under the warranty on the basis of applicable law.

13 Warranty

Products offered on the Website are covered by a warranty provided by the Seller or the manufacturer.
Details of the warranty procedure can be found on the warranty card attached to the Product.
The warranty does not exclude, limit or suspend the Customer’s rights under the Seller’s liability for physical and legal defects of the Product to the extent specified in the Act of April 23, 1964 – Civil Code.

14. Omnibus

In the case of a Promotion, the Seller shall, in addition to information about the reduced price, also provide information about the lowest price of the good or service in the period of 30 days before the introduction of the Promotion. If, on the other hand, the goods or services in question have been offered for sale for less than 30 days, then in addition to the information on the reduced price, the Seller shall include information on the lowest price of the goods or services that was in effect during the period from the date they were offered for sale until the date of introduction of the Promotion.

15. Data Protection

The Seller is the Administrator of the Customer’s Personal Data (or the Customer’s contact person), and the basis for the processing of personal data is the execution of the concluded agreement (e.g., setting up an account in the Panel or placing an Order) or taking action at the Customer’s request before concluding the agreement. In addition, the Customer may consent to the processing of his/her personal data by the Seller for marketing purposes under the terms of the data protection regulations. Details of the processing of personal data can be found in the Privacy Policy.

16. Final provisions

These Regulations are effective as of 06.04.2023.
The Seller shall amend the provisions of the Rules and Regulations after informing the Customers by publishing the unified text of the Rules and Regulations on the pages of the Store and sending its content to the email address indicated by the Customer. The amended or modified Terms and Conditions shall be binding, upon fulfillment of other conditions provided by law, only for legal relations arising after the effective date of the amendments or modifications.
Changes to the Rules and Regulations will not in any way violate the acquired rights of Customers using the Store before the effective date of the changes.

Terms and Conditions of the Online Store

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