1. GENERAL PROVISIONS

1. Services referred to in these Regulations are provided by RentPlanet sp. z o.o., 7 Św. Mikołaja Street, 52-125 Wrocław, telephone: +48 601 201 741, e-mail: kamil@rentinglock.com, NIP: 5223076793, REGON: 365929227, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000648720.
2. These Terms and Conditions shall apply to agreements made by telephone and e-mail in connection with the provision of RentingLock Services or Purchases.
3. Definitions:

1) Terms and Conditions – these Regulations for the provision of RentingLock Services and Purchases.

2) Purchases – activities performed by the User aimed at obtaining Products or Services offered by the Service Provider.

3) Service Provider – RentPlanet sp. z o.o., 7 Św Mikołaja Street, 52-125 Wrocław, telephone: +48 601 201 741, e-mail: kamil@rentinglock.com, NIP: 5223076793, REGON: 365929227, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000648720.

4) User – a natural person with full legal capacity, a natural person conducting business, a legal person or an organizational unit without legal personality, who uses the services provided electronically by the Service Provider.

5) Account – functionality used to generate access codes to the Lock available through the Panel or the Application, as referred to in the Privacy Policy and the Regulations of the RentingLock Application, respectively.

6) Order – the User’s statement of intent constituting an offer to conclude an Agreement for the provision of Services or Purchases.

7) Consumer – a User who is a natural person purchasing Products or Services under these Regulations for a purpose not directly related to his/her business or professional activity.

8) Entrepreneur on the rights of a consumer – a natural person purchasing Products or Services for the purpose directly related to his/her business activity, when the content of this agreement shows that it does not have a professional character for him/her, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

9) Entrepreneur – a natural person, a legal person or an unincorporated entity purchasing Products or Services in the course of a business or professional activity; in the case of a natural person, an Entrepreneur is a natural person purchasing Products or Services for the purpose directly related to his/her business activity, when the content of this agreement shows that it has a professional character for him/her, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.

10) Soft-an electronic board containing software for automatic generation of Access Codes, which can be inserted into the Lock you already own, available for sale by prior arrangement with the Service Provider.

11) Contract for the provision of services – a contract within the meaning of the Act of April 23, 1964 – Civil Code, concluded by the User with the Service Provider via e-mail or telephone contact.

12) RentingLock Service – a free service that generates Lock Access Codes and allows viewing the Lock’s battery status, provided by the Service Provider.

13) RentingLock Pro service – a paid service that, in addition to the functions available in the basic version, allows you to generate Lock Codes (one-time, recurring, office, personalized), and also allows you to see the history of events, grant permissions to manage Locks and integrate with external PMS software through an API provided by the Service Provider.

14) Product – a movable item available in the Service Provider’s offer (Electronic Lock, Bridge Device, External Keyboard) for sale on the basis of the Agreement concluded by the Service Provider with the User.

15) Lock – a movable item available from the Service Provider which is a universal electronic door lock, dedicated under both the RentingLock and RentingLock Pro Services.

16) Bridge Device – a mobile item available from the Service Provider that provides the External Keypad or Lock with Wi-Fi access, allowing completely remote use of the Products, dedicated exclusively under the RentingLock Pro Service.

17) External keypad – a movable item available from the Service Provider which is a universal electronic wall reader for sliding entrance doors/gates/external barriers, dedicated under the RentingLock Services.

18) Access Code – an individually generated string of digits using a code generator that allows the Lock to be opened at a time specified by the User.

19) Force majeure – a future, extraordinary, external and unpreventable event in the nature of catastrophic acts of nature (vis naturalis), acts of public authority that cannot be resisted (vis imperii), and acts of armed force during disorders of collective life, such as war, riots (vis armata).

20) Promotion – a strictly time-limited price discount, which is the subject of the Contract for Services concluded between the User and the Service Provider.

21) Price List – a document containing a summary of rates and fees for Services and Products available from the Service Provider.

22) Proof of purchase – receipt, named invoice, VAT invoice or other document confirming the purchase.

23) Contract of sale – a contract of sale within the meaning of the Civil Code, concerning the sale by the Service Provider to the User of the Products covered by the Order, the terms and conditions of which are specified in the Regulations.

24) Application – a mobile application called “RentingLock” that allows access to the Access Codes generated through the RentingLock Services, available on Google Play and App Store.

25) Panel – functionality available after registration and login, marked with an individual login and password, used to generate access codes to the Lock.

26) Personal Data Administrator – RentPlanet sp. z o.o. with its registered office in Wrocław at: 7 Św. Mikołaja Street, entered in the Register of Entrepreneurs of the National Register under KRS number: 0000648720.

4. Services provided electronically by the Service Provider consist of:
   a) enabling the conclusion of a Service Agreement,
   b) enabling the use of Rentinglock Services,
   c) enabling the conclusion of a Sales Agreement.
5. Before placing an order, the user is asked to read the content of these Terms and Conditions and to accept their provisions.

2. CONCLUSION OF THE SERVICE CONTRACT

1. The conclusion of the Contract is carried out by consensual statements of the Service Recipient and the User.

2. Conclusion of the Service Agreement means obtaining the opportunity to use the services provided by the Service Provider, such as the RentingLock Service and RentingLock Pro.
3. Services provided by the Service Provider may be in various forms (one-time purchase, subscription, provision of services during a trial period).
4. The Service Provider may introduce Promotions and set individual prices for its services and Products sold.
5. The Service Provider reserves the right to improve the services it provides and the Products it sells, in particular by modifying them (e.g., the way codes are generated, the development of mobile applications, etc.).
6. In connection with points 3-5 of this paragraph, any information provided to the User by the Service Provider regarding prices and terms of cooperation, determined individually, should be considered an integral part of the contract concluded with the Service Provider.
7. The Service Provider reserves the right to carry out a verification process of Users based on the criteria it has established. The verification process does not entail any additional fees.
8. The Service Provider confirms to the User:
   (a) submission of the Order,
   b) receipt of consent for delivery of digital content under circumstances that cause the User to lose the right to withdraw from the Service Agreement,
   c) commencement of the Service,

– in the form of an e-mail message sent to the e-mail address indicated by the User.

9. The contract for the provision of services shall be deemed to have been concluded upon receipt by the User of the e-mail referred to in the above paragraph.
10. The User has the right to transfer (assign) the rights and obligations under the Service Agreement to a third party. In this case, the third party taking the place of the User will be obliged to pay the fees under the indicated contract in a timely manner.
11. In the case of any contracts concluded with the Service Provider for a specified period of time, they shall be considered terminated upon expiration of the period for which they were concluded, if the User does not renew them.

3. PRINCIPLES OF RENTINGLOCK SERVICES

      1. This paragraph regulates the general rules for the provision of RentingLock Services.

2. The ability to generate Access Codes applies only to the RentingLock electronic lock available from the Service Provider.
3. When placing an Order, the User specifies the time zone in which the Lock is located. At that time, the Service Provider activates the Lock, thus enabling the accurate calibration of the current time on the Lock’s clock.
4. Activation is a prerequisite for the proper operation of the Lock and thus the use of either the RentingLock or RentingLock Pro Service.
5. Throughout the term of the Service Agreement, the User has the option to generate an unlimited number of Access Codes for the Lock. The Access Codes referred to in the preceding sentence are active only during the time period selected by the User.
6. In order to effectively generate an Access Code, the User must log in to his/her Account in the Panel or Application and then click the “Generate Code” button (in the case of the Application, “Grant Access”), which is associated with the Lock selected by the User. After the steps mentioned in the previous sentence, the individual Access Code is displayed in the User’s Panel.
7. Only the User and the person authorized by the User are authorized to use the Lock and enter the Access Code on the display of the Lock.
8. If the User or the person authorized by the User does not receive the generated Access Code from the Service Provider, the User should log into his Account and re-generate the Access Code. If this also fails, the User should immediately contact the Service Provider.
9. If an incorrect Access Code is entered four times, the ability to open the door with the device is blocked. To unlock a locked Lock, enter the PUK code, available in the User profile in the Panel or in the Application.
10. The User may independently disable the automatic locking of the Lock.
11. When purchasing the Lock, the Service Provider also provides the User with a physical emergency key, which can be used to open the door, however, only in exceptional situations such as a dead battery.
12. The Service Provider allows the User to generate an individual service code, valid indefinitely, in the Customer Panel.

4. RENTINGLOCK, BRIDGE DEVICE AND EXTERNAL KEYPAD

1. This paragraph regulates the general rules for the purchase of the Lock, Bridge Device, External Keypad (hereinafter collectively referred to as the “Products”).

1. TERMS AND CONDITIONS FOR PLACING AN ORDER
2. The User may place an Order by telephone or e-mail. In the case of placing an Order through the Online Store, the Service Provider refers the User to the provisions of the Regulations of the Online Store.
3. The lock can be purchased individually (with standard access to the RentingLock Service) or together with the additional Rentinglock Pro Service.
4. The Service Provider transfers ownership of the Product to the User, in connection with which the User is obliged to pay the specified price to the Service Provider.
5. The expiration of the Contract does not result in an obligation on the part of the User to return the Product, while on the part of the Service Provider there is no obligation to return the price of the Product.
6. All Products available from the Service Provider are original, brand new (free of defects). Compliance with the applicable standards, requirements and laws for marketing in the European Union is confirmed by the CE Certificate placed on the Lock and External Keyboard.
7. Telephone orders can be placed 5 days a week, Monday through Friday, from 8:00 a.m. to 4:00 p.m. and E-mail orders can be placed 7 days a week, 24 hours a day.
8. The lead time of the Order (completing the Order and preparing it for shipment) is up to 48 hours after the Service Provider confirms the conclusion of the Agreement.
9. The User is informed about the lack of availability of the Products, and therefore may agree to extend the time for the execution of the Order or cancel all or part of the Order. In the case of unavailability of the Products, the estimated time for completion of the Order is determined individually with the User, with a maximum waiting time of 2 months.
10. The Service Provider reserves the right to cancel the Order if the User, despite a prior request, has not completed within 7 days the deficiencies required for the effective execution of the Order.

1. DELIVERY
2. The User agrees with the Service Provider on the type of delivery from among those proposed to him by the Service Provider. Delivery is made to the address indicated by the User.
3. After completion of the Order by the Service Provider, which is understood as handing over the ordered Products to the courier company, the Order will be delivered immediately, no later than within 14 days, unless a different term is specified during the Order placement. Delivery time is calculated from the moment the Order is handed over to the courier company.
4. Ordered Products are shipped via InPost or other courier companies.
5. Delivery costs are calculated according to the current price lists and depend on the weight and size of the shipment and, for example, customs duty, VAT. The user is informed about shipping costs when placing an Order.
6. In the case of shipping outside the country, the shipping cost is determined individually based on the estimated weight of the package and the country of destination. In this case, the User must take into account the possibility of additional costs, such as customs duties or other fees or taxes, which he will be obliged to cover on his own and on his own account.
7. The cost of delivery of the Order, including the price of the Products shall be borne by the User.
8. The User agrees to take back the ordered Products.
9. Upon delivery of the Product, the benefits and burdens of the thing and the danger of its accidental loss or damage are transferred to the User. In the case of delivery by a carrier or freight forwarder other than the Service Provider, delivery of the Product shall be considered as entrusting the Product by the Service Provider to the carrier or freight forwarder, if the User is an Entrepreneur, or taking the Product from the carrier or freight forwarder, if the User is a Consumer or Entrepreneur on consumer rights.
10. The User who is an Entrepreneur is obliged to check the condition of the Product after delivery, in the presence of a representative of the Service Provider or the carrier. If any damage to the shipment is found, the Entrepreneur is obliged to write an appropriate protocol.
11. It is recommended that the User who is a Consumer, as well as an Entrepreneur on the rights of a Consumer, if possible, check the Product after delivery in the presence of a representative of the Service Provider or the mover. If any damage to the shipment is found, it is also recommended that the Consumer, as well as the Entrepreneur on the rights of the consumer, write an appropriate protocol and immediately contact the Service Provider.
12. In the case of Orders placed by Users who are Entrepreneurs, if the Seller cannot fulfill the performance due to the fact that the ordered Product is not available, within thirty days from the conclusion of the Sales Contract, he is entitled to withdraw from it.

III. ADVERTISEMENT

1. With respect to Users who are Consumers or Entrepreneurs on the rights of consumers, the Service Provider shall be liable for the lack of conformity of the Product with the contract under the terms of Chapter 5a of the Law on Consumer Rights.
2. The user is obliged to check the contents of the shipment in the presence of the courier. In the event of shortages or damage to the delivered Products, a damage report must be drawn up, which will be the basis for processing the complaint. This point does not apply to the Consumer.
3. Notification of defects concerning the product and submission of the corresponding request should be made via e-mail to: kamil@rentinglock.com or in writing to the address: 7 Św. Mikołaja Street, 52-125 Wrocław.
4. In the above written or electronic message, as much information and circumstances about the subject of the complaint as possible should be provided, in particular:
5. a) name, surname, company, TIN, mailing address;
6. b) information regarding the date of conclusion of the contract with confirmation of its conclusion;
7. c) information and circumstances regarding the subject of the complaint, in particular, the type and date of non-compliance of the product with the contract;
8. d) a request for the manner of recognition of the complaint;
9. e) contact information.
10. The User is obliged to send back the advertised Product at his own expense, together with the enclosed Proof of Purchase or a copy thereof. If the complaint is accepted, shipping costs will be refunded.
11. The Service Provider will respond to the User’s complaint immediately, no later than within 14 days from the date of its submission. Failure of the Service Provider to respond within the aforementioned period means that the Service Provider has recognized the complaint as justified. In connection with a legitimate complaint of a User who is a Consumer, the Service Provider shall cover the costs of collection, delivery and replacement of the product with a defect-free one.
12. The response to the complaint is provided on paper or other durable medium, such as an e-mail message.
13. The service provider shall be liable under the warranty on the basis of applicable laws.

1. GUARANTEE
2. Products are covered by a warranty provided by the Service Provider or manufacturer.
3. Details of the warranty procedure can be found on the warranty card attached to the Product.
4. The warranty does not exclude, limit or suspend the User’s rights under the Service Provider’s liability for physical and legal defects of the Product to the extent specified in the Act of 23 April 1964 – Civil Code.

5. SOFT

    Users can purchase the Soft itself (without the Lock) and install it on their devices.

6. PAYMENTS

1. Prices quoted by the Service Provider may be expressed in the following currencies: Polish zloty, Euro, US Dollar.
2. The prices indicated by the Service Provider are net prices, and therefore VAT or other applicable public taxes must be added to them.
3. Any possible additional costs referred to in this section shall be paid by the User, based on the information obtained by him when placing the Order.
4. Differentiation of currencies, costs and delivery times is made according to the country from which the Order is placed. In the situation when the Order is placed by the User from the territory of a country other than the Republic of Poland, it may be subject to additional handling fees, of which the User will be informed before placing the Order.
5. The Service Provider allows various forms of payment. The choice of payment method for the Order is made by the User when placing the Order.
6. The prices referred to in point 1 of this paragraph do not include possible delivery costs, which are indicated when placing the Order.
7. The User is informed of the total amount of the Order each time before the Order is made.
8. The RentingLock Pro service is activated when payment is made, unless individual arrangements between the Service Provider and the User are different.
9. The billing period for a monthly subscription (monthly subscription), if RentingLock Pro Service is selected, is one calendar month.
10. By indicating a payment card number or bank account number, the User may agree to have his/her account debited periodically with the subscription amount and/or a one-time fee.
11. The Service Provider reserves the right to temporarily discontinue the RentingLock Pro Service to the User if the User fails to make timely payments under the Agreement and has not settled the debt despite previous reminders.
12. Each Order is accompanied by a Proof of Purchase.
13. The User who is not a consumer within the meaning of the Act of April 23, 1964 – Civil Code (Journal of Laws of 2014, item 121, as amended), in order to complete the Order, authorizes the Service Provider to issue a VAT invoice without the recipient’s signature.
14. Invoices are sent to the email address indicated by the User in the form of a .pdf file, allowing downloading and printing. If the User wishes to use the paper form of invoices, a written instruction is required, changing this point.

7. RESPONSIBILITY

1. This paragraph has limited application to Consumers – the provisions commonly recognized as prohibited, contrary to applicable law, do not apply.
2. The Service Provider shall not be liable for any damage caused by the User’s provision of false, outdated or incomplete data, as well as the User’s failure to comply with the terms of these Regulations.
3. The Service Provider shall not be liable to the User, in particular, in the event that:
4. a) The user has purchased a Lock that was not intended for his/her door despite the detailed instructions in the installation and operation manual and the specifications of the device,
5. b) The Product was installed incorrectly, i.e. not in accordance with the installation and operating instructions,
6. c) The door in which the Lock was installed is defective, and the defect prevents or significantly impedes the provision of RentingLock Services,
7. d) the User on his/her own has made repairs or has committed any interference with the mechanism of operation of the Product,
8. e) The Product is used by unauthorized third parties,
9. f) The User does not perform the Product maintenance recommended by the Service Provider,
10. g) The User or the person who is the user of the Lock uses or has used the physical emergency key provided by the Service Provider to open the door,
11. h) The User uses the Product in a manner inconsistent with its intended use,
12. i) there has been an interruption in the operation of the servers caused, in particular, by their technical service or maintenance work, as a result of which the provision of the RentingLock Service has been temporarily suspended.
13. Each Product is accompanied by appropriate instructions.
14. The liability referred to in this paragraph applies to both the occurrence of actual damage (damnum emergens) and lost profits (lucrum cessans) resulting from the User’s failure to comply with, among other things, the Terms and Conditions of Service, the Shop Regulations, the Product instructions, as well as other documents provided to the Client by the Seller in connection with the conclusion of the Sales Contract or the Service Contract.
15. In connection with the above, the Service Provider’s liability for damage (damnum emergens) resulting is excluded:
16. a) as a result of force majeure,
17. b) as a result of the User’s willful misconduct,
18. c) as a result of the actions of a third party for whom the Service Provider is not responsible, in particular for the user of the Lock and his accompanying persons,
19. The Service Provider shall not be liable for lost profits (lucrum cessans).

8. WITHDRAWAL

      1. The provisions of this paragraph apply only to consumers.

2. The User, who is a consumer within the meaning of Article 22(1) of the Act of April 23, 1964 – Civil Code (Journal of Laws of 2014, item 121, as amended), has the right to withdraw from a contract concluded remotely, without giving any reason, within 14 days from the date of commencement of services or making a Purchase.
3. The User is not entitled to the above right in the following cases:
   a) provision of services, if the Service Provider has performed the service in full with the express consent of the User, who was informed before the start of the service that after the performance by the Service Provider, he will lose the right to withdraw from the contract,
   b) contracts for services for which the price or remuneration depends on fluctuations in the financial market, over which the Service Provider has no control, and which may occur before the expiration of the deadline for withdrawal,
   c) contracts whose object of performance is a non-refabricated item, produced according to the User’s specifications or serving to meet his individualized needs,
   d) contracts whose object of performance is an item that deteriorates rapidly or has a short shelf life,
   e) contracts whose subject of performance is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygienic reasons, if the package has been opened by the User after delivery,
   (f) specific contracts whose subject of performance are things that after delivery, due to their nature, become inseparably connected with other things,
   g) contracts for which the subject of performance are alcoholic beverages, for which the price was agreed upon at the conclusion of the sales contract and delivery can only take place after 30 days, and their value depends on market fluctuations over which the Service Provider has no control,
   (h) contracts in which the User expressly requested that the Service Provider come to him for urgent repair or maintenance. If the Service Provider provides additional services other than those requested by the User, or provides items other than spare parts necessary for repair or maintenance – the User has the right to withdraw from the contract with respect to additional services or items,
   i) contracts for the provision of sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened by the User after delivery,
   j) delivery of newspapers, periodicals or magazines, except for a subscription contract,
   k) contracts concluded through a public auction
   l) contracts for the provision of services in the field of accommodation, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the concluded contract specifies the day or period of service,
   m) contracts for the provision of digital content, not recorded on a tangible medium, if the performance has begun with the express consent of the User before the expiry of the deadline for withdrawal from the contract and after the Service Provider has informed the User of the loss of the right to withdraw from the contract.
4. For effective withdrawal from the contract, it is sufficient to submit a written statement by the User by e-mail or postal mail within the statutorily assigned 14-day period from the moment of receipt of the shipment/commencement of services.
5. The user, withdrawing from the contract, is obliged to return the Product within 14 days from the date of submission of the withdrawal.
6. The User shall be liable for any diminution in the value of the Products resulting from use beyond what is necessary to ascertain their nature, characteristics and functioning. The Service Provider reserves the right to deduct from the amount to be returned to the User in connection with the cancellation of the Contract, its portion corresponding to the percentage of the degree of wear and tear of the Product.
7. The Service Provider guarantees to refund the price of the Product and shipping costs to the User immediately, no later than within 14 days of receipt of the Product.
8. The Service Provider shall refund the payment using the same method of payment used by the User, unless the User has expressly agreed to a different method of refund that does not involve additional costs for the User.
9. If the User has chosen other than the cheapest ordinary method of delivery offered by the Service Provider, the Service Provider shall not be obliged to reimburse the User for any additional costs incurred by the User.
10. Returns of Products on withdrawal from the contract, sent at the expense of the Service Provider or cash on delivery will not be accepted.

9. PERSONAL DATA PROTECTION
    The Service Provider is the Administrator of the User’s (or the User’s contact person’s) Personal Data, and the basis for the processing of personal data is the execution of the concluded agreement (e.g., creating an account or placing an order) or taking action at the User’s request before concluding the agreement. In addition, the User may consent to the Service Provider’s processing of his/her personal data for marketing purposes under the terms of the data protection regulations. Details of the processing of personal data can be found in the Privacy Policy.

10. FINAL PROVISIONS

1. The Service Provider reserves the right to amend the Terms and Conditions. Amendments shall come into effect at the time expressly indicated by the Service Provider, but not earlier than 14 days after their announcement. Orders placed before the entry into force of the changes referred to in the preceding sentence will be executed under the rules in effect at the time of their placement.
2. Any disputes between the User and the Service Provider will be resolved amicably. However, if it is not possible to resolve the dispute amicably, the Court with jurisdiction over the seat of the Service Provider shall have jurisdiction over the dispute. This does not apply to consumers.
3. In matters not covered by these Regulations, the relevant provisions of Polish law, in particular the Act of April 23, 1964 – Civil Code (Journal of Laws of 2014, item 121, as amended) and other relevant regulations will apply.
4. The Regulations are effective as of 06.04.2023.