§1. GENERAL PROVISIONS
The User lodges a complaint if the services provided in the Regulations are not fulfilled by the Service Provider, or in breach of its provisions.Complaints should be submitted to the address:RentingLock.com sp. z o. o.Fabryczna 16h street53-609 WrocławPolandor by email: firstname.lastname@example.org.The complaint should include: User’s full name, e-mail address, description of the object of complaint and User’s demands.If the information given in the complaint proves to be deficient, the Service Provider will contact and ask the person filing the complaint for the complementation of the required information.The service provider undertakes to respond to the complaint within 14 days. Lack of reply from Service Provider after the above mentioned deadline results in validation of the complaint.The above applies only to Users who are consumers within the meaning of the Civil Code (Journal of Laws of 2014., item. 121 as amended).
§4. COPYRIGHT PROTECTION
All photographs and other materials (including texts, images, logotypes) published on the Website rentinglock.com are the property of Service Provider or are used with the consent of the third parties that are the copyright holders of the used materials.Copying pictures and other graphic materials, reprinting of texts posted on the Website rentinglock.com, broadcasting them via Internet without the written consent of the Provider or copyright holders is prohibited.It is also prohibited for all external entities to use any images from the Website rentinglock.com for marketing and commercial purposes.The use of the above listed materials without written consent of the Service Provider or Copyright Owners is against the law and may be the reason for filing civil and criminal lawsuit against the perpetrators.
§5. FINAL PROVISIONS
The Service Provider reserves the right to introduce restrictions on the use of the Website due to its technical servicing, maintenance work or functionality improvement. However, the Service Provider is obliged to schedule these temporal inconveniences for the night hours and make them as short as possible.The Service Provider reserves the right to change the Terms and Conditions. All amendments shall enter into force at the moment precisely indicated by Service Provider, but not earlier than 7 days after the announcement of amendments.The provisions of these Regulations are not intended to exclude or limit any rights of Users conferred on them by mandatory provisions of law, who are also consumers within the meaning of the Act of 23 April 1964 – Civil Code (Journal of Laws of 2014, item. 121 as amended). In case of inconsistency of the provisions from these Terms and Conditions with the legal provisions mentioned above, priority is given to the legal provisions.All disputes arising between parties shall be settled in an amicable way. However if the Parties refuse to agree for amicable settlement, the disputes shall be heard by the court appropriate for the place of residence of the Service Provider.The above regulation does not apply to consumers within the meaning of the Civil Code (Journal of Laws of 2014, item. 121 as amended) – where all disputes between Parties shall be settled amicably or in the presence of an independent mediator. However, if all options of amicable settlement fail, mediation included, the jurisdiction of the Court will be determined on the basis of legal regulations valid in the Republic of Poland.In matters not covered by these Regulations, the appropriate regulations of Polish law shall be applicable, in particular the Act of 23 April 1964 – Civil Code (Journal of Laws of 2014, item. 121 as amended) and the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002 No. 144, item. 1204, as amended) and other relevant laws.These Terms and Conditions take effect on 1 May 2015.